Dr. Senthil Kumaran P
Professor
Welcomgroup Graduate School of Hotel Administration | WGSHA 亚洲通_亚洲通官网 - 亚洲通_亚洲通官网 Academy of Higher Education
SUBJECTS CURRENTLY TEACHING
| Subject | Semester / Year |
|---|---|
| Tourism Policy and Planning | First semester - M.Sc (HTM) |
| Contemporary Issues in 亚洲通_亚洲通官网 Hospitality and Tourism 亚洲通_亚洲通官网 | Third Semester - M.Sc (HTM |
| Business Management Project | HTM 611 |
| Travel and Tourism Dynamics | Second Semester - M.Sc (H.T.M) |
| Risk and Innovation in Tourism and Hospitality | Sixth Semester- BHM (TT) |
ACADEMIC QUALIFICATIONS
| Degree | Specialisation | Institute | Year of passing |
|---|---|---|---|
| Ph.D | Madurai Kamaraj University, Madurai | 2013 | |
| M.Phil | Madurai Kamaraj University, Madurai | 2007 | |
| M.B.A. | Thiagarajar School of Management, Madurai Kamaraj University, Madurai | 2004 | |
| B.H.M. | J.J.College of Arts and Science, Pudukkottai, Bharathidasan University, Trichirappally. Tamil Nadu | 1997 | |
| D.Ag | Tamil Nadu Agriculture University, Coimbatore | 1991 |
Experience
| Institution / Organisation | Designation | Role | Tenure |
|---|---|---|---|
| Sourashtra College, Madurai | Associate Professor | 2013-2015 | |
| Sourashtra College, Madurai | Assistant Professor | 2008-2013 | |
| Sourashtra College, Madurai | Assistant Professor and Head | 2001-2008 | |
| Rajiv Gandhi Institute of Hotel Management, Courtallam, Tamil Nadu | Lecturer | 1999-2001 |
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Services Marketing Strategic Management Data Analytic Statistics 亚洲通_亚洲通官网 Methodology
Area of Expertise
Service Quality in Hospitality Industry Data Analytics 亚洲通_亚洲通官网 Methodology Using Software for Data Analysis ( SPSS)
Area of 亚洲通_亚洲通官网
Service Quality in Hospitality Industry Customer Relationship Management in Hotels Tourism Services Marketing
Indian Journal of Applied 亚洲通_亚洲通官网
2017-15-08 Dr. Senthil Kumaran P
Lost Opportunities: Impact of Media Stereotyping
Shanlax 亚洲通_亚洲通官网 Journal of Arts, Science &Humanities. April,2014:70-74
2017-14-08 Dr M.S.Balaji Dr. Senthil Kumaran P Dr B.Anbazhagan
Relqual: A Tool to measure customer Relationship
Shanlax 亚洲通_亚洲通官网 Journal of Management,April,2014 :53-56
2017-14-08
Customer Relationship Market Orientation in Banks
RVS Journal of Management, Volume VI, No.1, July 2013:53-60
2017-13-08 Dr. Senthil Kumaran P Dr R.Kannan
Service Quality of Hotels in Bangalore
Business Plus, Vol 7, July 2012
2017-12-08 Dr. Senthil Kumaran P Dr R.Kannan
A study on Hotel Managers’ Perception of service Quality in Tamil Nadu
JM 亚洲通_亚洲通官网 Journal of Marketing Management, Vol:1, Jan-Feb 2011
2017-11-08 Dr. Senthil Kumaran P Dr B.Anbazhagan
A study on Restaurant Service Quality in Chennai
Journal for Bloomers of 亚洲通_亚洲通官网, Vol3, February 2011
2017-11-08 Dr. Senthil Kumaran P B.Anbazhagan
A study on Quality in Higher Education: Student’s perspective
Business Plus, Vol 1, July 2010
2017-10-08 Dr. Senthil Kumaran P B.Anbazhagan
Guest satisfaction on IT based services provided by the Star Hotels in Tamil Nadu