Dr. Yogesh Pai P
Professor and Head
Qualification: B.E., M.B.A., M.Phil., Ph.D.
CURRENT ACADEMIC ROLE & RESPONSIBILITIES
- Professor & Head - Department of Humanities & Management
AREAS OF INTEREST, EXPERTISE AND RESEARCH
Area of Interest
Service Operations Management, Healthcare and Business Analytics.
Area of Expertise
Service Operations Management, Healthcare, and Business Analytics.
Area of 亚洲通_亚洲通官网
Service Quality, Service failure and service recovery, Customer experience, Self Service Technologies